Outages & Service Delays

Our goal is to ensure you've got the latest updates from our carrier partners around service outages and delays due to reasons unavoidable.

Severe weather conditions across Australia - delivery delays predicted

Severe weather conditions and heavy rainfall are currently predicted for the eastern seaboard of Australia and Adelaide. Further, the WA Rail network has been closed 500 kms east of Perth due to bushfires. The impact of such conditions has been further exacerbated by the significant freight volumes experienced during the recent Black Friday sales and will result on predicted delays to parcel deliveries in affected areas.

We are making every effort to get deliveries completed as quickly as possible, however, the safety of our couriers and customers is our Number 1 priority. We appreciate your patience at this time and encourage you to use our tracking tool for any required updates to your parcel deliveries.

States Affected: WA, SA, VIC, NSW, QLD, TAS

Created on 28/11/2023

Service update #2 - Bushfires at Wallaroo, WA impacting East-West rail services

We are pleased to advise that the East-West rail corridor is now open to rail traffic.
We anticipate that there will be delays whilst trains are turned around at receiving terminals and recover against schedules.
Thank you for your patience and understanding.

States Affected: WA, VIC, NSW, QLD

Created on 29/11/2023

Your parcel may be affected by network delays caused by increased volumes and weather disruptions. We are currently working towards clearing this backlog. Due to this we anticipate delivery will occur within the next 2 business days.

States Affected: NSW

Created on 01/12/2023

Service Update – Severe Weather events

We are pleased to inform you that all major Hunter Express depots are currently operating smoothly, and no delays are noted in these locations.
However, due to recent severe weather events experienced throughout the country, there are a few locations that may be impacted by delays.

Bega, Moruya
Bega, Moruya and the surrounding areas are currently affected by heavy rainfall and flooding experienced earlier in the week, impacting normal operations.
Our teams are working diligently to minimize delays and ensure delivery of consignments as quickly and as safely as possible. Please allow an additional 1-3 business days on top of normal transit times for delivery to these areas.

Perth Rail Closure
Due to recent bushfires, the W.A rail network has been partially closed. Although this has not yet impacted our Peth bound freight, Hunter Express have secured and self-funded two linehaul movements, launching to our Perth depot this week to ensure our transit is not affected.
However, we do expect slight delays with delivery in our Perth network due to a bottleneck of additional freight landing in our Perth depot. Please allow an additional 1-3 business days on top of normal transit times for delivery to this area.

We will provide further updates as they become available. Thank you for your understanding whilst we navigate this unforeseen occurrence.

States Affected: WA, NSW

Created on 01/12/2023

We are experiencing delays today. We will endeavour to meet delivery expectations as best we can. Thank you in advance for your understanding.

States Affected: NSW

Created on 06/12/2023


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