Outages & Service Delays

Service delays expected due to flooding in Illawarra and South Coast regions

Heavy overnight rain and flooding have resulted in delays to deliveries in the Illawarra and South Coast regions. Please check our tracking tool for status updates on your parcel deliveries.

States Affected: NSW

Created on 07/06/2024

Following the recent critical incident at Westfield Bondi Junction, security has been significantly increased and new protocols introduced for deliveries into the centre.

Effective immediately, all deliveries into the centre must be booked separately for each store. They will be inspected by the Westfield security team, who are thoroughly checking each parcel delivery to ensure they match the booking details.

Booking a delivery has become more difficult as the delivery windows are in high demand.

As a result, Aramex deliveries into Westfield Bondi Junction will only take place on Monday and Friday each week. Please note, we can only make the booking for delivery after your consignment has been received and sorted at our Sydney depot.

What this means for you

For as long as Westfield Bondi Junction has this process in place, delivery times into the centre will take longer than usual, impacting the delivery period by several days. Additionally, our Priority Service delivery will no longer be suitable for parcels being delivered into Westfield Bondi Junction.

As the Scentre Group continues to review their security protocol, this new system may be implemented in additional Westfield centres across the country. We will keep you updated as more information is shared with us.

As always, we will do our utmost to ensure a fast and efficient delivery service for you, while complying with safety and security parameters.

States Affected: NSW

Created on 04/07/2024

Northline Townsville depot is currently experiencing delivery delays. The depot advised that it will take up to an additional 5 business days to get through the back log of delayed manifests (as well as staff issues, there were 4 manifests delayed due to a holt on rail movement last week).
With this in mind, they will go from oldest connotes first and those that are marked urgent.
​Staff have advised they are doing everything they can to catch up as quickly as possible.
We apologies for the delays and thank you for your patience.

States Affected: QLD

Created on 11/07/2024

Operational Update: TAS Industry Wide Shipping Delays

Dear Valued Partners,

Please be advised that our TAS operations are currently impacted by industry wide shipping delays due to dry dock maintenance. For the first time, all three of the shipping lines servicing Melbourne to Tasmania are undergoing dry dock maintenance within the same year as per the below snapshot. This regulatory maintenance process involves removing the ships from operation for dry dock inspections, cleaning and potential repairs to the ships' entire exterior.
• Searoad is currently in dry dock until the end of July. During this period, sailings to Tasmania only occurs on a limited 3 day schedule.
• TT Line will undergo maintenance throughout August.
• Strait Link will commence its dry dock period in October and continue until the end of November.
As a result of these maintenance schedules, our shipping partners have advised us to anticipate delays of 3 - 5 business days for freight travelling to or from Tasmania. We appreciate your support and understanding in this matter.

MAJOR DELAYS to TAS Operations:

• All TAS Services are currently affected.
• Please anticipate delays which may be 3 to 5 business days.
• Large consignments may be split into separate containers for shipping.
• Local MEL operations are closely monitoring the situation and will update customers where possible regarding the expected delivery timeframes.

States Affected: TAS

Created on 11/07/2024

There are delays in the following regions that we are actively working to resolve. Please note that the delays may have an additional 2-3 working days on the transit times.

MACKAY
• ANDERGROVE 4740
• BUCASIA 4750
• RURAL VIEW 4740
• SHOAL POINT 4750

RIVERINA
• LEETON 2680

States Affected: NSW, QLD

Created on 16/07/2024

We are experiencing delays today. We will endeavour to meet delivery expectations as best we can. Thank you in advance for your understanding.

States Affected: NSW

Created on 26/07/2024