Outages & Service Delays
Our goal is to ensure you've got the latest update from our carrier partners around service outages and delays due to reasons unavoidable.
Important Service Update – Canberra
We're writing to let you know about a temporary service disruption affecting our Canberra operations.
Consignments collected from 6 August onwards may experience longer than normal delivery timeframes while we work through this disruption.
Our team is processing all freight and working to restore normal service as quickly as possible.
No action is required on your part. Your parcel continues to progress through our network and will be delivered at the earliest opportunity.
We appreciate your patience and understanding while we return to normal operating conditions.
States Affected: ACT
Created on 10/08/2026
Important Service Update – Perth Deliveries
We're writing to let you know about a temporary disruption affecting deliveries to Perth.
Consignments collected from 22 July onwards may experience longer than normal delivery timeframes while our Perth operations work through a temporary backlog.
Our team is processing all freight in despatch order and is focused on restoring normal service as quickly as possible, while ensuring the safety of our people remains our highest priority.
No action is required on your part. Your parcel continues to progress through our network and will be delivered at the earliest opportunity. We appreciate your patience and understanding while we return to normal operating conditions.
States Affected: WA
Created on 28/07/2026
Service update: Rail network communication outages Please be advised that, due to the recent Telstra communications outage, rail operators experienced issues communicating with Network Control, resulting in the temporary suspension of rail services yesterday. Rail services have now started to recommence, with train units that have been confirmed as operating safely. Recovery will occur in a staged manner as additional trains are tested and progressively resume operations. As a result, some freight movements may experience delays of approximately 24 hours while the network returns to normal operating capacity. We expect the recovery process to minimise further disruption as services are progressively restored. We appreciate your patience and understanding during this time.
States Affected:
Created on 09/07/2026
Important Service Update – Perth Deliveries
Please be advised that rail services into Perth are currently experiencing delays of approximately 24 hours due to speed restrictions and intermittent signal issues affecting the rail network.
These disruptions are expected to continue until next week and may impact the transit times of freight travelling to and from Perth.
Our team is closely monitoring the situation and will continue to provide updated as more information becomes available.
We appreciate your patience and understanding and apologise for any inconvenience caused.
States Affected: WA
Created on 30/06/2026
Network Service Updates
Regions affected by delays.
To view a breakdown of affected suburbs, simply click on the region. If the region isn't listed, rest assured that deliveries are on schedule.
here.
States Affected:
Created on 30/06/2026