These Terms and Conditions are valid from 19th February 2017
For the purposes of our terms and conditions:
These terms and conditions set out the terms on which we offer and provide access to our website, and the terms on
which you use our
By using our service you agree to these terms and conditions. Acceptance of our terms and
conditions is fundamental to entering
into an agreement to use our service – whether you are a shipper or carrier.
We may change these terms and conditions at any time, and any changes will be effective from the date that the
changed terms and conditions
are posted to our website. By continuing to use the website you will be deemed to accept the updated terms and
conditions and agree to be bound
by them. These terms and conditions may not be modified, amended, and/or changed by you in any manner.
You agree that we may suspend or discontinue our website at any time, and without notice and without any liability or
We do not
supply transport services.
All transport services that may be facilitated through this website, will be supplied in accordance with the carriers
terms of carriage.
Other than may be required by law, we do not have any control over the delivery, quality or safety of the transport
services, and we
are not responsible for the agreements or any other legal aspects relevant to the transport services that are
facilitated through our website.
You acknowledge and agree that any and all communications, correspondence, verbal or written, or any warranties or
with regard to the transport services are not provided by us and are specifically and solely between you, the
shipper and the carrier.
We have no control over the accuracy of listings, the
ability of carriers to transport items, or the ability of shippers to send items and make payment. We cannot ensure
that a shipper or carrier
will actually complete a shipment.
In some circumstances we may enter into the contract of carriage with the carrier as your agent. In those
circumstances, you authorise and
instruct us to enter into the contract of carriage as your agent and you agree to be bound by the terms and
conditions of the carrier. The terms
and conditions of the carrier will be disclosed to you when the booking is completed.
You acknowledge that you are at least 18 years of age. If you are registering as a business entity, you represent
that you have the
authority to accept these terms and conditions for and on behalf of the business entity.
If you are a carrier, you must have a valid license to operate the vehicle(s) you intend to use.
You agree that you will not use our website as a means to transport any illegal products, substances or services.
Doing so will result in
us reporting this activity to the relevant policing and other investigating and government authorities. We reserve
the right to disclose all
personal and company data to these authorities should they request this data under applicable law.
There are currently no fees to join our website. For freight bookings facilitated by our website, we charge a
transaction booking fee which
is included in the price displayed to shippers when they obtain a quote. The accepted price must be paid by the
shipper at the time of booking
unless other payment terms have been previously agreed in writing. Unless otherwise stated, all carriers’ fee
schedules are in Australian Dollars
(AUD). For quotes placed in a different currency, we will use the conversion rate on the quote date to calculate the
booking fee. This fee is
only charged if a carrier’s quote is accepted by a shipper. We may change our fees at our discretion.
If you are a shipper, you are solely responsible for paying the accepted price as well as all additional applicable
taxes, duties, costs, fines or
penalties related to the goods or their transport. You are responsible for all actions taken with your username and
password, including fees.
You can only dispute extra charges by providing proof of the details of your shipment.
You must notify us of your intention to cancel or change a booking 24 hours prior to the scheduled pick-up time. If
your request is
disputed by the other party, then the request will be sent to us and a determination will be made on allowing or not
allowing the cancellation.
Our determination will be final. If the other party does not respond within the 72 hour period, the cancellation and
reason will be deemed to
have been accepted by the other party.
You agree and acknowledge that your acceptance of these terms and conditions and/or your use of our website does not
confer or imply any
contractor (independent or otherwise), agency, partnership, joint venture, employee-employer or
franchiser-franchisee relationship with us and
furthermore that no affiliation, association or connection exists between you and us.
Shippers, by using our website you are entering into an agreement with the carrier and you will be bound by the terms
and conditions of
carriage of the carrier. The terms and conditions of carriage will be provided by the carrier to you for acceptance
at the time of quotation. You
accept the carrier’s terms and conditions, unless the transaction is prohibited by law or by these terms and
conditions. Your acceptance of a
quotation provided by the carrier is not retractable unless: (1) the carrier materially changes the quote details
after your acceptance; (2) a
typographical error is made. Quotations are offered on the basis of the details that you provide. If the goods do
not conform to the details you
have provided in any way the carrier reserves the right to refuse to accept the goods for transport without
liability. The carrier may
inspect the goods before accepting them for carriage. We recommend that you do not seal any package before
inspection by the carrier. IMPORTANT:
We do not screen or qualify carriers for compliance with federal, state or local laws and regulations. It is
recommended that you confirm such
compliance directly with the carrier before services are rendered by the carrier.
Quotations are given on the basis of immediate acceptance and subject to the right of withdrawal before acceptance
and revision after
acceptance. If any changes occur in the rates of customs, duty, freight, warehousing, insurance premiums or other
charges applicable to the
goods, quotations and charges shall be subject to revision accordingly with or without notice.
We reserve the right to substitute the carrier you have selected if we have reasonable grounds to believe the carrier
will be unable to
render the services they have advertised at the agreed price. Should this occur we will provide you with the details
of the substitute carrier
and a revised quotation from another carrier. You will have the right to accept the revised quotation or to cancel
the transaction without
We do not guarantee transit times, pick-up dates or delivery dates or times.
Subject to the Policy Terms and Conditions, Financial Service Guide and Product Disclosure Statements listed below,
we include Goods in Transit Insurance up to the value of $500 on every shipment carried wholly within Australia.
Refer to the Financial Services
Guide (FSG), the Product
Disclosure Statement (PDS), and the Policy Terms and Conditions for
further information. Some items cannot be covered. Excluded items are
You must take all reasonable precautions to prevent loss or damage to the goods insured in transit.
This includes packing goods so that they can withstand being dropped or tipped over, being impacted
by other heavy items whilst in transit, being forklifted on and off vehicles.
Furniture and Household Goods
We will only insure furniture and other household goods if they are packaged in boxes, cartons, crates, pallets or
skids. Any individual cartons containting furniture or household goods with any dimension greater than 1 metre, that
is not packaged on a pallet or skid will not be eligible for cover.
No Goods In Transit Insurance is available for shipments travelling internationally. If the carriage of your shipment
is solely or partly
by air and involves an ultimate destination or a stop in a country other than the country of departure the Warsaw
Convention (1929), or the
Warsaw Convention as amended by the Hague Protocol (1955) and/or Montreal Protocol No. 4 (1975), or the Montreal
Convention (1999), whichever is
compulsorily applicable, will apply. These international treaties govern and limit our liability for loss, damage or
delay to your shipment to 19
special drawing rights per kilo.
The customer and the senders, owners and consignees and their agents, if any, shall be jointly and severally liable
for any duty, tax,
impost, excise, levy, penalty, deposit or outlay of whatsoever nature levied by any Government or the authorities at
any port or place in
connection with the goods and for any payments, fines, expenses, loss or damage incurred or sustained by the Company
in connection therewith and
shall indemnify the Company, its servants and agents from all claims by third parties howsoever arising in
connection with the goods.
When goods are accepted or dealt with upon instructions to collect freight, duties, charges or other expenses from
the consignee or any
other person the customer shall remain responsible for the same if they are not paid by such consignee or other
No optional declaration of value to increase the Air Carriers liability under the Carriage by Civil Aviation
(Carrier’s Liability) Act
1959, Article 22(2) of Schedule 1 as amended by Schedule 2 will be made except upon express instructions given in
writing by the customer
In all other cases where there is a choice of tariff rates according to the extent of the liability assumed by
carriers warehousemen or
others no declaration of value (where optional) will be made for the purposes of extending liability and goods will
be forwarded or dealt with at
owners risk or other minimum charges unless express instructions in writing to the contrary are given by the
Prohibited Items: These are items that may pose a danger to health, safety, or property while being
transported (such as
explosives, radioactive materials, flammable gases and solids, and toxic substances). Hazardous goods that cannot be
shipped through the mail or
commercial carrier, including but not limited to, those specified in:
are not allowed to be listed for carriage on our website. The few hazardous materials that lawfully may be
certain conditions (if they are properly packaged and labelled) may be listed for carriage on our website provided
that the listing contains a
clear notice of the hazardous nature of the material and a description of the planned method of shipping that
complies with the law and any
occupational health and safety legislation. For details on particular hazardous substances and transportation
consult your local postal authority and/or regulatory agency.
Restricted Items: Prohibited regulated or perishable goods. These are items considered restricted
or perishable by any
authority which generally do not pose a danger to health, safety, or property while being transported, but their
transport is regulated or
banned for public policy reasons. Generally, restricted or perishable items that can lawfully be transported by mail
or commercial carrier are
allowed to be listed for carriage on our website. Full responsibility rests with the shipper to comply with all
postal and other laws and
regulations that relate to the carriage of hazardous, restricted and perishable material. Any person who sends, or
causes to be sent, an
improperly packaged hazardous material can be subject to legal penalties (i.e., fines and/or imprisonment),
including but not limited to those
specified under applicable laws.
Carriers, you must legally be able to transport the shipments you quote on. You agree that it is your sole obligation
to comply with all
laws, rules, statutes and regulations that may apply including any and all local, state and federal licensing
requirements. You must describe
your offer and all terms of your services on the quote submittal form on our site. This must include your standard
terms and conditions of
carriage. You acknowledge that our website exists for shippers to make a fully informed decision about your quotes,
service offering, policies
and procedures. Every quote submitted must include all charges including any taxes or fees. In the event, that you
charge “extra fees” we reserve
the right to suspend or cancel your account at our sole discretion. Your quote may only include content relevant to
the description of your
transportation services. If you quote on any shipment and your quote is accepted by the shipper, you are obligated
to perform the services
offered in your quote at the accepted price.. You may refuse to transport the goods at any time without liability to
the shipper if they are not
as described by the shipper and to transport the goods would contravene applicable laws. If the shipper has
misrepresented the weight or
dimensions of the goods you have the right to revise or withdraw your quotation at any time.
Prior to accepting any shipments you agree to providing us your terms and conditions.
We pay carriers upon the provision of a proof of delivery (POD) and a tax invoice, or, in accordance with your terms
Subject to applicable law, we reserve the right to keep all records of your use of our website, including any and all
communications between you and other shippers or carriers. You solely are responsible for any information you
provide to us or other users in the
registration, or transportation process. Your personal information and any shipment listings must be complete and
accurate. You may not provide
contact information to other shippers or carriers for the purpose of bypassing our booking fees. You authorise us to
use the information you
supply to us in connection with your use of our website. Our website acts as a passive conduit for any and all
communication and/or distribution
of information. We have no control, editorial or otherwise, over any communication, information, and specifically,
over the content of such
communication or information. We do not and will not ensure the accuracy or reliability of such communication or
information nor will we act as a
monitor over the content of such communication for information.
However, we reserve the right to remove or restrict any communication at our discretion.
You expressly represent and warrant the following: you are the owner, with all appurtenant rights thereto, of any and
content and/or information that you post on the website to only that extent, you allow us to use your communication,
content and/or information
and not violate your rights in the same. You grant to us a royalty free, perpetual, irrevocable, sub-licensable,
non-exclusive license to
exercise the copyright, publicity and database rights that you have in your communication, content and/or
information. You further represent and
warrant that any and all of your online communication, content and/or information:
You agree to use common sense and good judgment when conducting or posting any online communication or distribution
of information. You
assume legal responsibility for all and indemnify us in respect of all claims, demands, liability, loss and damage
(direct or indirect), costs,
expenses and penalties of any kind incurred as a result of any of your online communication or distribution of
We recommend that you not disclose your FreightExchange.com.au password or any account sensitive information to any
We reserve the absolute right to reject your participation, or remove you from your current participation, in our
website at any time and
for any reason or for no reason and without notice to you.
We may disclose to you or you may otherwise learn of or discover, our documents, business practices, object code,
source code, management
styles, day-to-day business operations, capabilities, systems, current and future strategies, marketing information,
software, technologies, processes, procedures, methods and applications, or other aspects of our business (“Our
Information”). You hereby agree
and acknowledge that any and all of Our Information is confidential and shall be our sole and exclusive intellectual
property and proprietary
information. You agree to use Our Information only for the specific purposes as allowed by these terms and
conditions. Any disclosure of Our
Information to a third party specifically including a direct competitor is strictly prohibited and will be
vigorously challenged in a court of
law. All obligations contained herein shall survive the performance of these terms and conditions. Furthermore, you
acknowledge that our
information is proprietary, confidential and extremely valuable to us, and that we would be materially damaged by
your disclosure of Our
Information. You acknowledge and agree that monetary damages provide an insufficient remedy for the breach of this
and that we shall be entitled to injunctive relief.
To the maximum extent permitted by law, we do not represent or warrant that the content on our
website is accurate, reliable,
suitable, or complete. In particular, although we use reasonable care and skill in providing our
website, we cannot promise that
our website will be continuously available or virus or fault free. These terms and conditions
exclude all warranties and
guarantees with regard to participation in and use of our website, including all implied warranties and guarantees,
except as may be expressly
set out in these terms and any warranties that cannot be excluded at law (including the Australian Consumer Law).
To the full extent permitted by law, you release us from, and indemnify us in respect of, all claims, demands,
liability, loss and damage
howsoever caused (direct, indirect or consequential), costs (including legal costs), expenses and penalties of any
kind arising out of or in any
way connected with your use of our website or the transport services obtained or supplied through it. Each indemnity
is a continuing indemnity
and will constitute a separate and independent obligation of the party giving the indemnity from its other
You shall comply with all applicable domestic and international laws, statutes, ordinances and regulations regarding
your use of our
website, your listing and the packaging and carriage of the goods.
All copyright and other intellectual property rights subsisting in our website and the material on our website
limitation, the software, design, text and graphics comprised in or website and the selection and layout of our
website) is owned or licensed by
us and protected by the laws of Australia and other countries. You are authorised to view our website and its
contents using your web browser and
share your information by using our services. You must not otherwise reproduce, transmit (including broadcast),
communicate, adapt, distribute,
sell, modify or publish or otherwise use any of the material on our website, including audio and video excerpts,
except as permitted by statute
or with our prior written consent.
Our website includes registered trade marks and trade marks which are the subject of pending applications or which
are otherwise protected
by law including, but not limited to the word FREIGHT EXCHANGE. You may not use the name ‘Freight Exchange’ or any
of our trademarks without our
prior written consent.
You shall not use or register any domain name that includes the words ‘Freight Exchange’ or is otherwise identical to
or similar to any of
THIS AGREEMENT AND YOUR USE OF THE SITE SHALL BE GOVERNED BY THE LAWS OF THE STATE OF NEW SOUTH WALES, AUSTRALIA.
This Agreement may not be modified, supplemented, qualified, or interpreted by any trade usage or prior course of
dealing not made a part
of the Agreement by its express terms. The invalidity or unenforceability of any provision of this Agreement shall
not affect the validity of
this Agreement as a whole and any such provision should be enforced by authorities, and reconstructed if need be, to
apply to the maximum extent
allowable under applicable law. The failure by either party to enforce at any time any of the provisions of this
Agreement, to exercise any
election or option provided herein, or to require at any time the performance of the other of any of the provisions
herein will not in any way be
construed as a waiver of such provisions. The section headings used herein are for convenience only and shall not be
given any legal import.
Here are some of the associations, partnerships and mentions we've acquired over the last 6+ years of being in business.