Multi-Carrier Freight Management Platform – Benefits Calculator

Most freight teams know their carrier spend to the dollar and have no idea what the admin around it costs. This calculator separates the two, then shows what a multi-carrier freight management platform returns against both.

The calculator assumptions are visible and adjustable. Update the numbers for your company and the benefits will update instantly. The full methodology is published at the bottom of this page.

Calculate your freight management ROI

Your freight operation

Figures your finance or ops team will already have.

Annual freight spendTotal paid to carriers across all lanes.
Consignments per yearIndividual bookings, not items.
Carriers you book withMore carriers means more portals, more rate cards, more manual work.

Freight admin labour

The costs that never appear on a carrier invoice.

People handling freight admin
Hours per person per dayQuoting, booking, labelling, manifesting, chasing and reconciling.
Fully loaded hourly costSalary plus super and overhead — not the base wage.
Working days per year/FTE
Total freight admin

Customer service load

Quote & delivery enquiries that self service platform removes.

“Where is my order” enquiries per month
Minutes to resolve each oneIncluding looking it up across carrier portals.

Invoice accuracy

Overcharges you are currently paying because nobody has time to check.

Consignments with overcharges or errorsWrong rate, wrong zone, incorrect overcharges.
%
Of those, how many you currently recoverSet this to 0 if nobody is auditing invoices today.
%

Online store freight quoting

Only relevant if you quote freight at checkout. Leave the orders field at zero if you don't.

Online orders per month with freight quoted at checkoutOrders where the customer is shown a freight price before they pay.
Average difference between quoted and actual freightOn average, how much do you underquote customers for freight.
$

Platform investment

Replace with your quoted figures if you have them.

eCommerce pluginsShopify, WooCommerce, BigCommerce and similar.
API / ERP integrationsEach connection to your own systems — ERP, WMS, order management.
Annual platform cost
$
One time implementation costs
$

Assumptions

These drive the savings. They are set conservatively — move them to match your own experience.

Freight admin time automated away50%

Freight spend saved on carrier selection and consolidation4%

Comes from always booking the cheapest compliant carrier for each consignment rather than the habitual one.

Customer enquiries deflected to self service60%

A branded self service portal allows users to manage quoting and tracking questions. Complaints and exceptions still reach a person.

Checkout orders where freight is under quoted20%

Live carrier rates at checkout price each order against its actual dimensions and destination, so the gap closes. Set the orders figure above to zero if you don't quote freight online.

Invoice errors recovered after automation80%

AI freight invoice auditing flags discrepancies at scale. Only the net improvement over what you already recover is counted.

A multi-carrier freight management platform probably isn't needed yet

One exception. If you quote freight at checkout on an online store and those quotes are wrong, you are absorbing the difference on every order — and that is worth fixing at any size. Fill in the Online store freight quoting section above and we will show you what it is costing.

Otherwise, worth revisiting when you add carriers or your volume grows.

Estimated annual benefit
$0

Year 1 net
$0
Hours returned
Year 1 cost
$0
3-year net
$0

Where it comes from

Annual figures.

Freight admin labour$0
Carrier rate optimisation$0
Customer service deflection$0
Invoice error recovery$0
Checkout quote accuracy$0
Total annual benefit$0
Less platform & implementation (year 1)$0

Email me this business case

We’ll send these assumptions and metrics.




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    How this calculator works

    Published in full so you can interrogate in depth.

    Freight admin labour

    FTE × hours per day × working days × hourly cost × % automated

    Pre-filled from your consignment volume and carrier count. Substitute your own observed figure. The work this replaces — rules-based carrier allocation, consolidation, compliant labels and document creation — is set out in our freight management platform features.

    Carrier rate optimisation

    Annual freight spend × % saved

    We have used 4% because it is a figure most operations can defend without a pilot. Ask us to benchmark a month of actual bookings if you'd like to quantify this.

    Customer service deflection

    Monthly enquiries × 12 × (minutes ÷ 60) × hourly cost × % deflected

    Counts only the labour recovered. It does not attempt to value improvements to customer satisfaction or retention, which is real but only quantifiable with your own operational data.

    Invoice overcharges recovered

    Annual freight spend × overcharge rate × (recovery after − recovery now)

    Only the incremental recovered amount counts. If you already audit invoices thoroughly, this line correctly falls to near zero. AI FreightAudit and the rest of the platform feature set are what make checking every invoice practical at volume.

    Checkout quote accuracy

    Online orders per month × 12 × % under-quoted × average gap

    If you show a freight price at checkout and it undershoots what the carrier actually charges, you absorb the difference on every one of those orders. Quoting $100 on freight that costs $1,000 is a $900 hit to margin, and it repeats. Live carrier rates price each order against its real dimensions and destination, so the gap closes. For a business selling bulky or oversized goods online it is frequently the largest number on this page.

    What the platform costs

    The platform and implementation figures on this page are indicative, and scale with your volume, carriers and integrations. Our plans and pricing are published in full. Replace the figure with your own quote if you have one.

    What this model excludes

    Benefits from reducing failed and re-delivery costs. Customer revenue retained through better delivery experience. These are genuine benefits, but are excluded because they cannot be estimated without your operational data.

    The cost of doing nothing

    This business case compares the costs of moving to a multi-carrier freight management platform and the trajectory of your current costs if nothing changes. Manual freight admin scales roughly linearly with consignment volume, so the labour line above grows with your business while a platform’s cost does not. If you are forecasting volume growth, model the labour cost at next year’s volume rather than today’s.

    This calculator produces an estimate based on the assumptions you set. Actual benefits depend on your carrier mix, freight profile, systems and implementation. Figures are in Australian dollars and exclude GST.

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