Shopify runs the storefront. FreightExchange handles the freight behind it, quoting real carrier rates at the checkout and turning each order into a booked consignment with labels and a manifest. The app installs from the Shopify App Store and connects back to your FreightExchange account.
Rates at the checkout depend on Third Party Carrier Calculated Shipping being active on your Shopify plan. Shopify controls that, not FreightExchange, so ask Shopify support to switch it on. If you have never shown live rates at checkout before, it is probably off.
Without it the app still installs and still imports your orders, but the checkout will not show live rates. Settle it before you start rather than after.
Orders from the store appear on the Quote page in FreightExchange with the address, products and packaging already filled in. Your team checks the detail, changes anything that needs changing, then confirms the quote and books the pickup. Labels and manifests come out of FreightExchange rather than the store. The same screen handles the rest of your carrier panel, so the warehouse works in one place. See the wider set of plugins and integrations.
You need admin access to both your FreightExchange account and your Shopify store, and your store address set up as a location in Shopify.
In FreightExchange, go to Apps then Systems Integrations, click Add New and choose Shopify, then Connect. That takes you to the FreightExchange app in the Shopify App Store. Add the app, finish the install, and you land back in FreightExchange with the store showing as connected.
Before you go live, add a packaging entry for each product or variant and match its Packaging Id to the SKU in Shopify, because that is what makes a checkout quote accurate. Full steps are in the Shopify setup guide.
A quote is only as good as the packaging behind it. In FreightExchange, under Settings then Packaging, add an entry for each product or variant and match the Packaging Id to the SKU in Shopify. Variants that share dimensions still need their own entry.
If a product ships in more than one package, add a Shopify metafield called packagingids and list the ids separated by commas with no spaces. If you dispatch from more than one warehouse, add an originAddressId metafield so each product quotes from the right one.
Set the default pickup and delivery details as well, including whether either end needs a tail lift.
Bring your own carrier accounts, which needs a FreightExchange subscription, or book on our rates. Either way the store quotes accurately and the warehouse books from one screen.