October 28, 2024

How Komatsu Saved 3+ Hours Per Person Daily

Komatsu is Australia’s second-largest industrial machinery manufacturer, supplying miners, farmers, and construction companies since 1965. Daily, Komatsu ships thousands of orders to building sites, farmers, stores, and consumers all over Australia. Orders can range from a packet of bolts to a 4-tonne excavator bucket to 1000 litres of engine coolant and everything in between.

Complex Shipping Processes

Komatsu faced problems typical in industrial manufacturing supply chains. To get such a diverse inventory to a range of customers, they rely on different carriers for metro versus regional deliveries, and specific transport companies to ship dangerous goods.

With multiple carriers comes pricing complexity. As a result, the sales team couldn’t accurately quote customers for freight, resulting in margin losses and increased order handling times. And the multi-carrier challenges didn’t stop once the order was shipped.

It was also time-consuming and costly for the customer service teams to keep up with freight tracking inquiries for urgent deliveries and challenging to collate delivery metrics in one place to monitor service levels.

Komatsu Cut Freight Admin by 40%

Per Day Per Warehouse Person

0 Hours

Consignments Per Month

0 K+

Fewer Customer Service Issues

0 %

Multi-Carrier Shipping Automation

As a leader in Transport Management Systems (TMS) and freight management, FreightExchange works with medium to large Australian businesses—3PLs, 4PLs, and high-volume shippers—to streamline operations and take control of logistics costs. Our multi-carrier shipping platform solution for Komatus involved:

Integrating with four carriers for instant labels and shipping documents
Setting up carrier selection rules to allocate orders to the correct carrier every time
Implementing consolidation algorithms to minimise freight costs
Integrating into the e-commerce portal and sales system so customers and sales teams for accurate, instant shipping quotes
Sharing data between FreightExchange and eight systems in the warehouse and sales operations for seamless operations

Despite a large and complex business, they now have 360-degree visibility of all their shipping operations, and processes couldn’t be simpler.

“Our partnership with Komatsu highlights the power of a unified platform in transforming complex logistics. By streamlining their multi-carrier operations, we’ve not only saved them valuable time—over three hours per person daily—but also provided them with real-time visibility and accurate pricing. This has a direct impact on their bottom line and empowers them to deliver a superior customer experience.”

Dipika Dholi, Head of Platform, FreightExchange

Reduced costs and increased visibility

With the connected FreightExchange freight management system, Komatsu saved 3 hours per day per person in one department alone, reduced their freight costs, and significantly improved customer service. They also gained visibility across their complex shipping operations.

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