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How Discoverer Global streamlined complex movements across 13 carriers with FreightExchange

FreightExchange

August 18, 2026
Core logging supplies for mining & exploration
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How Discoverer Global streamlined complex movements across 13 carriers with FreightExchange


Discoverer Global is a premier supplier of geological exploration and core logging equipment serving the global mining industry. The company ships over 200 products to more than 40 countries and operates 18 locations worldwide. Trusted by leading mining companies like Glencore and Newmont they pride themselves on round the clock dispatch to support critical remote exploration operations.

 

Manual logistics processes across a fragmented carrier network slowed down dispatch operations


Discoverer Global faced significant supply chain fragmentation that was impacting their warehouse efficiency and customer service.

  • They managed a complex network of 13 different domestic carriers without a central system.
  • The team wasted hours manually entering freight data consignment by consignment into spreadsheets.
  • The business operated with zero dedicated freight logistics oversight which left the customer service and purchasing teams managing complex shipments.
  • They lacked a unified system to track carrier performance and delivery metrics effectively.

FreightExchange delivered a unified booking platform and automated workflows within a 30 day transition period


FreightExchange implemented a comprehensive multi carrier platform addressing their complex shipping requirements through custom workflow rules.

  • The technical team integrated the 13 existing domestic carriers into one central booking platform.
  • We replaced manual spreadsheet entry with automated rate cards and instant label printing.
  • We executed a phased training rollout for two operational groups to ensure zero downtime during their 30 day supplier transition.
  • The platform provided instant access to automated delivery and carrier performance reporting.

“Discoverer Global runs a complex logistics operation so our focus was on seamlessly integrating their extensive carrier network while automating their manual consignment processes. By configuring custom workflow rules we ensured their operations team could transition smoothly to the new system.” Cate Hull, Founder and CEO at FreightExchange

Centralised carrier management eliminated manual data entry and improved warehouse efficiency

The FreightExchange platform delivered immediate operational improvements and streamlined logistics oversight for Discoverer Global.

  • The team eliminated 100 percent of manual spreadsheet data entry for pallet consignments.
  • Discoverer Global gained the digital infrastructure to actively manage their network of 13 domestic carriers from one dashboard.
  • Two separate operational teams completed training with zero hours of system downtime during the 30 day transition.
  • Management gained 24/7 access to automated carrier performance reports to replace manual tracking.


“We manage a staggering number of domestic carriers and at times we were entering consignments line by line into a spreadsheet. FreightExchange is making life a lot easier for the people in our organisation that rely on freight.” Mark Huddleston, Warehouse Operations and Freight Logistics at Discoverer Global

Enter FreightExchange

As a leader in Transport Management Systems (TMS) and freight management, FreightExchange works with medium to large Australian businesses—3PLs, 4PLs, and high-volume shippers—to streamline operations and take control of logistics costs. Our agile development team frequently engages customers like Partbot to iterate on features and drive rapid improvements. Partbot turned to FreightExchange with a wish list: real-time freight quotes, BYO carriers and rate cards, multi-package and ugly-freight support, end-to-end shipment tracking, seamless order fulfilment, and a scalable platform that could grow with them. More importantly, they wanted a partner who would listen and align with their mission. The FreightExchange team worked collaboratively with Partbot to deeply understand their pain points. Together, we mapped their shipping workflows and pinpointed inefficiencies: repeated data entry, slow carrier responses, and gaps in customer updates.  

With FreightExchange, we’re now able to onboard new distributors and stockist networks faster and run their fulfillments on autopilot, returning valuable hours to our teams.”

– Rod O’Neill, Head of Product / Co-Founder, Partbot

Tailored Solutions, Seamless Integration

FreightExchange’s API and BYO carrier features allowed Partbot to:
  • Automate Freight Booking: Over 3000 orders placed via Partbot were automatically quoted, booked, and confirmed through FreightExchange, eliminating manual steps and reducing booking times by over 50%.
  • Consolidate Carrier Management: FreightExchange’s platform provides a unified dashboard for all shipments—regardless of carrier—ensuring nothing falls through the cracks. Partbot easily integrated their larger distributor’s existing carrier accounts, utilising their pre-negotiated rates and services, alongside FreightExchange’s other broker carriers for smaller customers.
  • Customised integrations: From order to warehouse to doorstep Partbot have used our flexible shipping APIs and integrations to customise and streamline every part of the customer journey. This tailored approach supports over 40 ecommerce merchants and automotive websites, thousands of retail customers and a network of distributors and their stockists.
  • Scaling With Demand: As Partbot expanded nationwide, FreightExchange’s flexible solution scaled effortlessly, allowing them to onboard new carriers and integrate evolving workflows with ease.
 

The Results

  • Efficiency Gains: Admin per order shrank drastically by 2-4 hours per day. Teams now focus more on growth and customer support, rather than paperwork and data-entry.
  • Cost Savings: Automated carrier selection based on real-time pricing and service levels meant Partbot could always choose the best freight option, providing their merchants with significant savings.
  • Superior Customer Experience: Order transparency, real-time shipment tracking and fast delivery means happier customers and repeat business.
 

“Partbot challenged us to iterate quickly and listen closely. Their feedback really helped improve our product. We’re proud to power their growth and set new standards for the industry.”

Dipika Dholi, Head of Platform, FreightExchange

The Human Element: True Partnership

Beyond the technology, it was the relationship that made the difference. FreightExchange’s support team was always on hand to advise, troubleshoot, and suggest process optimisations. For Partbot, this partnership meant more than reliable logistics—it meant a responsive, proactive team invested in their long-term success.  
 

What’s Next

Today, Partbot is setting new standards in automotive product management, sales and fulfilment, fuelled by an optimised and resilient freight network. Their customers are happier, their team can focus on innovation—and FreightExchange remains a committed partner on their journey.Want to know how we can help your business optimise your freight? Book a discovery call with one our freight experts today!

Content

Enter FreightExchange

Tailored Solutions, Seamless Integration

The Results

The Human Element: True Partnership

What’s Next

Enter FreightExchange

As a leader in Transport Management Systems (TMS) and freight management, FreightExchange works with medium to large Australian businesses—3PLs, 4PLs, and high-volume shippers—to streamline operations and take control of logistics costs. Our agile development team frequently engages customers like Partbot to iterate on features and drive rapid improvements. Partbot turned to FreightExchange with a wish list: real-time freight quotes, BYO carriers and rate cards, multi-package and ugly-freight support, end-to-end shipment tracking, seamless order fulfilment, and a scalable platform that could grow with them. More importantly, they wanted a partner who would listen and align with their mission. The FreightExchange team worked collaboratively with Partbot to deeply understand their pain points. Together, we mapped their shipping workflows and pinpointed inefficiencies: repeated data entry, slow carrier responses, and gaps in customer updates.  

With FreightExchange, we’re now able to onboard new distributors and stockist networks faster and run their fulfillments on autopilot, returning valuable hours to our teams.”

– Rod O’Neill, Head of Product / Co-Founder, Partbot

Tailored Solutions, Seamless Integration

FreightExchange’s API and BYO carrier features allowed Partbot to:
  • Automate Freight Booking: Over 3000 orders placed via Partbot were automatically quoted, booked, and confirmed through FreightExchange, eliminating manual steps and reducing booking times by over 50%.
  • Consolidate Carrier Management: FreightExchange’s platform provides a unified dashboard for all shipments—regardless of carrier—ensuring nothing falls through the cracks. Partbot easily integrated their larger distributor’s existing carrier accounts, utilising their pre-negotiated rates and services, alongside FreightExchange’s other broker carriers for smaller customers.
  • Customised integrations: From order to warehouse to doorstep Partbot have used our flexible shipping APIs and integrations to customise and streamline every part of the customer journey. This tailored approach supports over 40 ecommerce merchants and automotive websites, thousands of retail customers and a network of distributors and their stockists.
  • Scaling With Demand: As Partbot expanded nationwide, FreightExchange’s flexible solution scaled effortlessly, allowing them to onboard new carriers and integrate evolving workflows with ease.
 

The Results

  • Efficiency Gains: Admin per order shrank drastically by 2-4 hours per day. Teams now focus more on growth and customer support, rather than paperwork and data-entry.
  • Cost Savings: Automated carrier selection based on real-time pricing and service levels meant Partbot could always choose the best freight option, providing their merchants with significant savings.
  • Superior Customer Experience: Order transparency, real-time shipment tracking and fast delivery means happier customers and repeat business.
 

“Partbot challenged us to iterate quickly and listen closely. Their feedback really helped improve our product. We’re proud to power their growth and set new standards for the industry.”

Dipika Dholi, Head of Platform, FreightExchange

The Human Element: True Partnership

Beyond the technology, it was the relationship that made the difference. FreightExchange’s support team was always on hand to advise, troubleshoot, and suggest process optimisations. For Partbot, this partnership meant more than reliable logistics—it meant a responsive, proactive team invested in their long-term success.  
 

What’s Next

Today, Partbot is setting new standards in automotive product management, sales and fulfilment, fuelled by an optimised and resilient freight network. Their customers are happier, their team can focus on innovation—and FreightExchange remains a committed partner on their journey.Want to know how we can help your business optimise your freight? Book a discovery call with one our freight experts today!

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