SYDNEY, AUSTRALIA – October 22, 2025 – FreightExchange, a leader in logistics management, announced a new subscription model that is more flexible, scalable, and connected. The change simplifies the company’s offerings to give every customer access to the tools and expert assistance they need to reduce complexity, manage shipping, and grow their business.
The new model was created in direct response to customer feedback. It is designed to be adaptable, helping businesses move away from the challenges of juggling multiple carrier portals and complex rate cards. Customers can now easily combine FreightExchange’s expert broker services with their own (Bring Your Own) carrier relationships on a single platform. This approach helps businesses improve efficiency and ensures they only pay for the features and scale they need.
“We listened to our customers. They told us they needed a simpler, more flexible way to manage freight that grows with them,” said Dipika Dholi, Head of Product at FreightExchange. “This new model removes the headaches of complex pricing tiers. It means our customers can stop worrying about logistics and focus on what matters: growing their business and expanding their market reach”.
A Clearer Path to Freight Control
The new subscription structure is designed to help businesses tackle common logistics challenges and achieve better outcomes. The key benefits include:
- Paying only for what you need: The model is built to scale with your business, offering greater adaptability so you can manage your freight spend more effectively.
- A single platform for all carriers: You can centralise your quoting system by combining our brokered services with your own carrier accounts. This saves time and has helped customers reduce freight costs by up to 15%.
- A true partnership of software and support: Our model emphasises our unique dual-focus on providing both powerful software and expert assistance from an Australian team that understands your business.
- Full control over complex shipping: The new structure ensures you have continuous access to critical features for handling international parcels, Dangerous Goods (DG) shipments, and enhanced transit warranty options.
The transition to the new model will be smooth for all existing customers.
Full details on the new subscription tiers are available on the FreightExchange portal:
This launch is accompanied by an updated Service Agreement, which reflects the new subscription structure:
