If the carrier fails to deliver the goods to the location provided on the consignment note, in the same condition that the goods were delivered to the carrier, they will pay you the value of the goods of the same age and condition or the reasonable cost of repair of the goods.
Liability is limited to the amount you have provided to us in the “value of goods” field and is subject to a maximum amount. You cannot claim for any consequential loss.
FreightExchange insurance is underwritten by QBE.
This Policy does not cover:
We will not cover shipments that contain any of the following items:
You must take all reasonable precautions to prevent loss or damage to the goods insured in transit. This includes packing goods so that they can withstand being dropped or tipped over, being impacted by other heavy items whilst in transit, being fork-lifted on and off vehicles.
An excess of $100 applies to all claims except for electrical items, in which case a $250 excess applies to all claims. For insurance higher than $5k please note the following if in any instance your freight is damaged or lost:
If the goods have not been delivered, or they have been damaged in transit please notify us immediately via email or by calling us on 02 8039 6159.
You will then need to provide us with the following supporting documentation:
Absolutely no consideration whatsoever will be given to damaged / lost items where the loss is notified more than 7 business days after delivery.
Claims are submitted on the 5th of each month. Claims payments are processed on the 15th of each month.
Here are some of the associations, partnerships and mentions we've acquired over the last 7+ years of being in business.