Komatsu is the second-largest industrial machinery manufacturer, supplying miners, farmers, and construction companies in Australia since 1965. Each day, Komatsu ships thousands of orders to building sites, farmers, stores, and consumers all over Australia. Orders can range from a packet of bolts to a 4-tonne excavator bucket to 1000 litres of engine coolant and everything in between.
Komatsu faced problems typical in industrial manufacturing supply chains. To get such a diverse inventory to a range of customers, they rely on different carriers for metro versus regional deliveries, and specific transport companies to ship dangerous goods.
With multiple carriers comes pricing complexity. As a result, the sales team couldn’t accurately quote customers for freight, resulting in margin losses and increased order handling times. And the multi-carrier challenges didn’t stop once the order was shipped.
It was also time-consuming and costly for the customer service teams to keep up with freight tracking inquiries for urgent deliveries and challenging to collate delivery metrics in one place to monitor service levels.
The FreightExchange multi-carrier shipping platform solution involved:
Despite a large and complex business, they now have 360-degree visibility of all their shipping operations, and processes couldn’t be simpler.
With the connected FreightExchange freight management system, Komatsu saved 3 hours per day per person in one department alone, reduced their freight costs, and significantly improved customer service. They also gained visibility across their complex shipping operations.
We were looking for a Freight Order Management system or TMS. We were also looking to integrate with our sales orders from our WMS, so we need to be able to have a freight management system that can feed into the online customer portal. FreightExchange became the provider for all of these requirements pretty easily and quickly, and hence we are shipping 25000 shipments on a monthly basis.
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