August 21, 2026

How Discoverer Global streamlined logistics across 13 carriers with FreightExchange

Discoverer Global is a premier supplier of geological exploration and core logging equipment serving the global mining industry. The company ships over 200 products to more than 40 countries and operates 18 locations worldwide. Trusted by leading mining companies like Glencore and Newmont they pride themselves on round the clock dispatch to support critical remote exploration operations.

Fragmented processes were impacting warehouse efficiency and customer service

Discoverer Global faced significant logistics fragmentation that was impacting their warehouse efficiency and customer service.

They managed a complex network of 13 different domestic carriers without a central system.
The team wasted hours manually entering freight data consignment by consignment into spreadsheets.
The business operated with zero dedicated freight logistics oversight which left the customer service and purchasing teams managing complex shipments.
They lacked a unified system to track carrier performance and delivery metrics effectively.

Discoverer Global Gained Visibility & Simplified Operations

15+

Carriers

Hours per day saved

95%

Visibility on freight

FreightExchange delivered a unified booking platform and automated workflows within a 30 day transition period

FreightExchange implemented their comprehensive multi carrier platform addressing their complex shipping requirements through custom workflow rules.

The technical team integrated the 13 domestic carriers into one central booking platform.
We replaced manual spreadsheet entry with automated rate cards and instant label printing.
We executed a phased training rollout for two operational groups to ensure zero downtime during their 30 day supplier transition.
The platform provided instant access to automated delivery and carrier performance reporting.

“Discoverer Global manage a large number of domestic carriers across numerous locations. At times we were entering consignments line by line into a spreadsheet. FreightExchange is making life a lot easier for the people in our organisation that rely on freight.”

Mark Huddleston, Warehouse Operations and Freight Logistics at Discoverer Global

Centralised carrier management eliminated manual data entry and improved warehouse efficiency

The FreightExchange platform delivered immediate operational improvements and streamlined logistics oversight for Discoverer Global.

The team eliminated 100 percent of manual spreadsheet data entry for pallet consignments.
Discoverer Global gained the digital infrastructure to actively manage their network of 13 domestic carriers from one dashboard.
Two separate operational teams completed training with zero hours of system downtime during the 30 day transition.
Management gained 24/7 access to automated carrier performance reports to replace manual tracking.

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