Komatsu has been supplying and supporting Komatsu equipment to Australian contractors, quarries, miners, farmers and other end users since 1965 – celebrating our 50th anniversary of Australian operations in 2015.
Komatsu sells and ships machinery parts to both large and small customers. To simplify their process, they created a new business unit to sell parts directly to customers via an e-commerce portal. That required a shipping solution that could instantly calculate freight rates and provide a quote for the buyers for parts and equipment ranging from 1kg-20,000kgs. To really make it work, they needed to offer the flexibility of shipping with many carriers to ensure they could serve customers in metropolitan as well as regional and remote locations.
Komatsu incorporated FreightExchange’s freight management software into an e-commerce portal, among other systems, which allowed customers and customer service teams to get shipping quotes immediately. FreightExchange has also been integrated with eight different systems in Komatsu’s ordering, warehouse management and sales operation, so despite a large and complex business, they now have 360-degree visibility of all their shipping and the process couldn’t be simpler.
By providing a central freight management system, cost, service & performance analytics-enabled greater transparency over costs and the logistics operations. Now Komatsu can offer customers greater service and choice when ordering parts as we firstly saved 3 hours per day per person in one department alone and secondly FreightExchange automatically consolidates shipments for cost savings.
We were looking for a Freight Order Management system or TMS. We were also looking to integrate with our sales orders from our WMS, so we need to be able to have a freight management system that can feed into the online customer portal. FreightExchange became the provider for all of these requirements pretty easily and quickly, and hence we are shipping 25000 shipments on a monthly basis.
Here are some of the associations, partnerships and mentions we've acquired over the last 6+ years of being in business.